Skip to Content
Streetsblog California home
Log In
Streetsblog USA

Evidence From Boston That Uber Is Making Traffic Worse

9:54 PM PST on February 8, 2018

Ride-hailing trips that start at someone’s home are clustered in the center of the Boston region, where transit access is best and traffic is most intense. Map: MAPC

Ride-hailing services like Uber and Lyft are exacerbating rush-hour traffic jams in Boston, according to new research by the Metropolitan Area Planning Council. The results should be a wake-up call about the need to improve bus and train service and prevent further shifts to car travel.

MAPC surveyed 944 ride-hailing passengers in greater Boston about their travel habits, using questionnaires administered via tablets during ride-hailing trips. More than two out of every five -- 42 percent -- said they would have taken transit if the ride-hailing service were not available. Another 12 percent said they would have walked or biked.

Combining those results with time-of-day data, MAPC estimates that 15 percent of ride-hailing trips are substituting for more spatially efficient modes of travel during the morning or evening peak (defined as 6-10 a.m. and 3-7 p.m.).

In addition, most of the trips either began or terminated in the center of the region -- the area with the worst traffic congestion and the best transit access.

Graphic: MAPC
Most ride-hailing trips in greater Boston are substituting for transit, biking, or walking, not driving. Graphic: MAPC

The findings underscore the premium regular transit riders are willing to pay for ride-hailing trips, MAPC notes. A large share of people who substituted ride-hailing for transit -- 51 percent -- had unlimited fare passes, and that figure didn't change much even for ride-hail trips that cost more than $10 or $20. On average, these passengers also tended to be poorer than the ride-hailing population overall.

These trip substitution patterns are an indication of how badly MBTA needs to improve bus and train service, MAPC says. Residents should be able to rely on the transit system instead of feeling compelled to shell out for ride-hailing fares, especially for trips to the center city. And not only are streets getting more congested as riders opt out of transit, but the agency is losing fare revenue.

MAPC also recommends increasing and restructuring Massachusetts' flat 20-cent fee on each ride-hailing trip. The current fee is so low it barely registers in the price of a trip, and doesn't vary in accordance with congestion levels.

Stay in touch

Sign up for our free newsletter

More from Streetsblog California

Caltrans Readies Guidance for Complete Streets, with a Big Exemption

But somewhere along the way, highway interchanges - roads crossing and going under and over freeways and highways - were exempted from the guidelines

September 29, 2023

Guest Opinion: Ten Years In, CA Active Transportation Program Lays Bare a Tale of Two Agencies

L.A. County needs to embrace physically-protected bikeways, robust traffic calming around schools, and similarly transformative, safety-focused projects

September 29, 2023

Commentary: Let’s Talk About the Real “Fatal Flaw” on Valencia

How many people have to die before professional advocates stop endorsing the Valencia Street "experiment" on people?

September 29, 2023

Friday’s Headlines

Caltrans, we need complete streets everywhere, including at freeway interchanges (or maybe especially there); Public agencies and academics join forces to develop AV standards; Republicans really want to suspend the gas tax; More

September 29, 2023
See all posts